Speaker

Maureen Martin, WW

VP of Customer Care

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Speaking Session: What Have We Learned from the Migration to Work from Home?

Maureen Martin is currently VP of Customer Care for North America at WW ( formerly known as Weight Watchers). Prior to that, she spent her entire career in various positions of Customer Care in hospitals and health care systems - always being passionately focused on how to anticipate and respond to consumer inquiries effectively, efficiently, and with great humanity in a way that is simple for the consumer to understand and for the employee to deliver. With an undergraduate degree in Health Administration and Business, and a graduate degree in Health Policy and Finance, she’s been well equipped to continually take on new business challenges in the contact center space.

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