Javier Limones, Grupo NGN
Speaker Session: Emerging Technology to Define the New Normal
Javier Limones is the Founder and CEO of Grupo NGN, Inc., a leading Cloud Contact Center and Customer Engagement software provider. While Grupo NGN, the brainchild of Limones, was established in 2014, his expertise and contributions to the Contact Center and telecom industries spans three decades.
Prior to launching Grupo NGN, Limones was co-founder and co-owner of SCS Inc., the company that developed the ASD Softswitch product (precursor of NGNCloudComm). Under Limones’ guidance SCS remained debt free and had lost no customers when it was acquired by Siemens (what is now known as Atos & Unify Inc). SCS’ excellence in financial security and 100% customer retention are attributed to Limones’ leadership.
Following SCS’ acquisition, Limones remained with Siemens as Executive Director of Development for “OpenScape Contact Center – Campaign Director” (white label name of NGNCloudComm) until July 2014, acting as an external consultant until 2018.
In 2018, Limones and Grupo NGN acquired the OSCC-CD (ASD Softswitch) software, bringing it back to its original creator. Ever since, Limones and his team at Grupo NGN (which now includes the original developers of the product) are busy supporting clients across the globe. His belief that great customer service combined with quality products provide an excellent customer experience is evident in the continued growth of Grupo NGN.