Speaker

Josh Stevens, Mac Murray & Shuster, LLP

Senior Attorney

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Speaker Session:  Tracing Compliance: How to Work Effectively with the Industry Traceback Group

Josh focuses his practice on helping clients achieve their business goals while understanding and complying with federal and state consumer protection laws. As a former in-house counsel, Josh brings a critical client perspective to his legal practice and understands that businesses want an action plan – not just legal theory.

Josh has experience representing clients across a range of proactive and responsive matters, including developing compliance programs, obtaining required licensing, responding to consumer complaints and negotiating with regulators to bring concerns to resolution. He has worked with many state and federal agencies, such as the Bureau of Consumer Financial Protection (BCFP) and attorney general and other consumer protection regulators in over 40 states. Additionally, Josh has experience navigating complex regulatory requirements, including Unfair, Deceptive and Abusive Acts and Practices laws (UDAAP/UDAP), the FTC’s Telemarketing Sales Rule, Ohio’s Consumer Sales Practices Act and Telephone Solicitation Sales Act, and the Fair Debt Collection Practices Act (FDCPA).

Josh is accredited as a Customer Engagement Compliance Professional (CECP) through the Professional Association for Customer Engagement (PACE).

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