Passionate about all things customer, Kristyn has been a leading voice in the CX and contact center industry for the past 20+ years.  She has honed that love for customer in a variety of senior leadership roles across operational, consulting, technology, sales/marketing and corporate strategy disciplines at companies such as inContact, Mercom and TPG Telemanagement.  Most recently she served as SVP Product Strategy for Verint, responsible for product and go-to-market strategy globally for Verint's broad portfolio of 30+ Customer Engagement solutions.

Kristyn has been published in multiple trade journals and is a frequent speaker on contact center and customer engagement topics.