Paula Kennedy-Garcia, Concentrix
Speaking Session: How Will the Gig Economy Help Us Rethink Customer Support?
Paula Kennedy-Garcia is Vice President at Concentrix and has led some of the most successfully performing distributed Sales and CX teams in Europe over the course of her career in the global BPO industry. A champion for CX change in our digital economy, she is responsible for Solv, Concentrix’ latest disruptive play in customer management. Solv is innovative technology that creates an enhanced customer support ecosystem, one which lends itself perfectly to the growing empowerment of our modern workforce that is saying good bye to the traditional 9-5.