Jiquanda Nelson, Concentrix

Senior Director, Community and Culture

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Keynote Session:  Different by Design: Fostering an Equitable and Inclusive Workplace to Deliver a Powerful CX

Jiquanda Nelson is passionate about connecting people with opportunities at work and in their community. As senior director of Community and Culture at Concentrix, a $5B customer and technology engagement organization, she leads efforts for equity and inclusion, wellbeing, and ethics, sustainability and responsibility. Her team is laser focused on sustaining an equitable and inclusive workplace that reflects the diversity of Concentrix clients. They are the magic that creates a sense of belonging, where everyone can be their authentic selves, are at their healthiest, and feel valued. In her professional experience, she’s coached executives on people strategies connecting employees to business priorities and why their work—at all levels—matters. As a community leader, she’s developed programs aimed at identifying and developing diverse leadership, connecting graduates to leadership positions in their local community. She also has 12 years of community organizing experience, having led campaigns on issues of social justice, racism, and poverty.