Speaker

Brad Nichols, Dun & Bradstreet

Global Leader, Business Operations and Customer Service

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Speaking Session: In the Heat of the Battle….What Options Can You Deploy to Ensure Your Customers Can Get Service?

Brad Nichols is a Customer Service/Experience and Operational management executive with significant international leadership experience across all aspects of B2B Customer Service, financial information delivery and insurance services. A world-class problem solver and inspirational change agent, Brad has diverse capabilities, an empowerment-based style, and results-driven approach. His passion lies in helping companies achieve audacious goals in growing or transforming their businesses and delighting their customers.

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