James Diefendorff, University of Akron
Professor of Industrial/Organizational Psychology
Speaking Session: How to Support the Emotional and Mental Health of your CX Teams
James (Jim) Diefendorff is a professor of Industrial/Organizational Psychology at The University of Akron. With over 25 years of experience in teaching, research, and applied work in organizations, he has developed expertise in issues around employee motivation and emotion and their links to worker well-being and effectiveness. Jim’s research has been funded by the National Science Foundation and his nearly 70 publications have appeared in leading psychology and management journals. Prior to joining the faculty at The University of Akron, Jim served on the faculty in the Psychology Department at Louisiana State University and in the Business School at The University of Colorado at Denver. He has given dozens of presentations at universities around the U.S. and has been a visiting scholar at Singapore Management University, University of Osnabrück, Hong Kong Polytechnic University, and the China Europe International Business School (in Shanghai and Beijing).