Ashish Nagar is the Founder & CEO of Level AI. Before starting Level AI, he was a product leader in Amazon's Alexa team working on making Alexa answer everyone's questions. He has advised numerous companies on their AI strategy specifically with a focus on Voice AI, natural language understanding technologies. He has earned an MBA and MS in Engineering from Stanford University.

His session will focus on:

- Knowledge management for Omnichannel fast paced contact centers: Latest approaches for information search and knowledge rendering in real time for agents

- Quality Assurance and training: Increase QA coverage from 1-2% to 100% while supercharging the feedback loop for agents