Corey Conklin, Shutterfly
Vice President of Customer Care
Speaking Session: Key Components of Successful BPO Partner Management in 2020
Corey Conklin is the Vice President of Customer Care for Shutterfly. In this role he is responsible for bringing to life Shutterfly’s mission to deepen personal connections with unique and personalized photo products. Corey is responsible for the overall service delivery to customers across all of Shutterfly’s brands and his teams deliver this service via the phone, chat, email, and web. Corey drives customer service delivery through a network of internal contact centers as well as outsourced partners and handles over 8MM customer contacts annually in six countries. He is responsible for bringing best practices to life in a highly seasonal contact environment and has successfully implemented emerging technology to streamline operations and improve the customer experience. Corey has vast experience in the contact center prior to joining Shutterfly in 2012 and has over two decades of Operations leadership roles for BPOs. He was the co-founder of BPO Synergy Solutions where he was recognized as a finalist for the Ernst & Young Entrepreneur of the Year Award.