Speaker

Heather Griffin, Momentum Solar

SVP of Inside Sales

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Speaker Session:   The 3 Efficiencies Driving Call Center Profitability… and How to Improve Them

Heather Griffin is SVP of Inside Sales for Momentum Solar, the largest privately held residential solar company in the nation. She is a tech savvy efficiency expert in call center telephony, who has successfully launched 30+ sales and call center start ups. Heather has extensive experience both consulting and managing medium and large-sized call center operations ranging from 50 to 600 agents, including multi-state call centers and offshore call centers.

Heather believes in leading by example, managing directly on the call center floor, monitoring or taking sales calls herself. She motivates employees through clear, defined, and attainable goals.

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