Speaker

Lori Fentem, Ring, an Amazon Company

Head of CS Third Party Growth & Strategy

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Speaker Session: Key Components of Successful BPO Partner Management in 2020

Lori leads global third party customer support operations and strategy within the fast growth world of industry disruptor Ring, which is owned by Amazon. She is charged with ensuring that contact center partners deliver on Ring’s mission of keeping neighborhoods safe while consistency raising the bar for customer obsession. Lori has more than 30 years of experience in various aspects of CX leadership and contact center operations with a long career in the BPO space including founding and running boutique BPO provider, Synergy Solutions. Lori has been recognized with numerous awards for her contribution to the industry, including the PACE Fulcrum Award, and has been featured in numerous media sources and speaking engagements. Lori currently serves as the Chairwoman of the National Board of Directors for PACE – the only non-profit trade association dedicated to the contact center industry.

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