Sam Falletta, Incept


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Speaking Session: How to Support the Emotional and Mental Health of your CX Teams

Sam Falletta is the CEO of Incept, where he has been responsible for the development and execution of successful customer acquisition and retention strategies for some of the largest brands in the world including Microsoft, Ford, Honda, and the American Red Cross. Under Sam’s leadership, Incept has grown consistently over the last decade and has been recognized as one of the top workplaces in NE Ohio by Workplace Dynamics several times.