Ricardo Parodi, Marriott

Vice President, Customer Engagement Center Strategy

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Speaking Session: What Have We Learned from the Migration to Work from Home?

Ricardo heads up Marriott’s Customer Engagement Center strategy and training teams responsible for defining and executing global strategic priorities to continue to evolve and transform Marriott's global network of engagement centers. Prior to this role, Ricardo led the Brand Strategy Consulting team at Marriott International, responsible for defining and developing strategies and offerings for Marriott International's 30 global brands, with focus on brand strategy, global growth and brand transformation efforts. Also, Ricardo was the Vice President of The Ritz-Carlton Rewards and Loyalty Strategy & Structure for Marriott Rewards with responsibility for developing and executing strategic initiatives and marketing programs to support the growth and evolution of the loyalty programs. Ricardo has more than twenty years of work experience in sales, brand, marketing and operations across multiple industries including Hospitality and Consumer Products. Prior to joining Marriott, Ricardo worked for Procter & Gamble and Deloitte Consulting.