Nick Jiwa, CustomerServ

Founder and President

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Speaking Session: Key Components of Successful BPO Partner Management in 2020

Nick’s career started humbly in 1986 as a call center agent in the very early days of the industry. What started as a “job” ignited his true passion for people and customer experience, which led to a life-long career in the call center and BPO industry. Two decades of executive industry leadership taught Nick the pain points of outsourcing which inspired him to create CustomerServ in 2006—a matchmaking ecosystem and outsourcing thought leader, reinventing the way companies find, select and retain the right call center and BPO vendor partners. Nick resides in Houston, TX and is a proud father and husband. His first language was Swahili, he’s a WWII buff, vintage collector, soccer fanatic, 80s music nut and he’s never had trouble with his TPS reports. He fields his passion for life into his family, community and advocacy work. The City University of New York (CUNY) is proud to call Nick a graduate with a Bachelor’s in Business Administration and a minor in Art History.